Key Consultants - What we do and how we do it.

For a quick, high impact introduction to key leadership skills and to our style and methodology, why not book on one of our upcoming Management Morsels©

To read and comment on our latest thoughts and items of interest, visit our weblog.

Our Training Methodology

We use a variety of concepts and techniques in our training design to ensure flexibility of style for participants. For instance:

We are licensed to use the following psychometric assessment and development tools, which we incorporate, when appropriate, into our workshops.

• Myers Briggs Type Indicator

• FIRO B and F and FIRO Element B

Our workshops are designed to be enjoyable, stimulating, participative, combining the best of traditional and leading edge thinking. We incorporate experiential learning whenever appropriate as experiential learning has a longer lasting effect than conventional approaches. The experiential approach is centred on learning by doing whilst linked to theoretical models, facilitated reflection and planned changes in behaviour.

Self awareness is an integral part of our workshops, encouraging individual responsibility for learning and behaviour change leading to enhanced skill development.

Leadership, Management and Supervisory Training

Is Leadership telling people what they want to hear or taking people where they need to go? Abraham Lincoln

We design and run workshops on the following aspects of the managerial and supervisory role. Some of these areas we combine to form a development programme spanning several months with interim work, which may also include a project undertaken by Action Learning Groups.

Leadership

Styles of Leadership, The Visionary Leader, Flexibility of Leadership, Motivation, Delegation, Objective Setting, and Key Result Areas.

Behavioural Skills for Supervisors

Setting Objectives, Giving Feedback, Handling the Reactions of Others, Teamwork and Meetings, Persuasion, Fact-Finding, Counselling.

Advanced Behavioural Skills for Managers

Awareness of Behaviour, Controlling Behaviour according to circumstances and people, Planning Behaviour; Skill Development in areas of Persuasion, Counselling, Fact-Finding, Meetings and Teamwork, Understanding Management Styles and Options.

Teambuilding in Action

Combining traditional style training with outdoor activities to practice and reinforce learning.

Organising, Planning, Leading the Team, Communication, Giving Feedback, Motivation.

Appraisal and Performance Review

Formal Appraisal Interviewing Skills, Objective Setting, Giving Feedback, Effective Questioning, Listening.

Performance Improvement Techniques

How to analyse performance systematically, diagnose problem areas and implement solutions.

Taken from the first informal discussion through to formal disciplinary proceedings giving an overall structure and specific skills practice.

Influencing and Persuading

Personal Influencing Style, Influencing Networks and Strategies, Identifying Needs and Selling Benefits, Dealing with “Difficult” People.

Stress Management

Recognising Stress in Self and Others, Stress Networks, Coping Strategies.

Counselling

The Importance of Counselling in the work place, The Skills of Non-Directive Counselling,

Reflecting, Active Listening, Questioning, Non-Verbal Behaviour, The Stages of Counselling.

Recruitment and Selection

The Selection Process, Interview Preparation and Structure, Employee Specification Identifying Competencies, Listening and Behavioural Based Questioning Skills, Interview Skill Practice, Discussion of Other Techniques, Psychometrics, Assessment Centres and Trainability Testing.

Giving and Receiving Feedback

Motivational and Formative, when and how to give it, how to receive and encourage feedback, practice in both giving and receiving.

Specific Skill Training

Assertiveness Skills for avoiding aggression and submission, conflict resolution strategies, re-negotiating relationships towards satisfactory outcomes. Interpersonal Skills - Knowing Self and Others Enabling you to see yourself as others see you in business, provides techniques for improving work relationships and making dealings with others more effective.

Presentation Skills Preparing a Presentation, Overcoming Fear, Assessing Your Audience and the most appropriate aids for your message, Skill Practice in making a presentation

Time Management Managing Self, Quadrant 2 behaviours, effective use of time, identifying the problems, getting control, respecting other peoples' time, how to find time you never had, time management tips, working smarter not harder.

Teambuilding Using the Myers Briggs Type Indicator to highlight strengths and blindspots within each individual. Encouraging the valuing of differences for effectiveness within teams. Plus implications for Leadership Style, Communication, Problem Solving.

Teamwork is the ability to work together toward a common vision-the ability to direct individual accomplishment toward organizational objectives.  It is the fuel that allows common people to attain uncommon results".   
                              ~Andrew Carnegie

Customer Contact Skills

What is service? Establishing the customer's needs, the initial contact, non-verbal behaviour, establish¬ing rapport, positive attitude, dealing with difficult customers.

Strategic Selling

Understanding your Customer, Identifying Needs, Communicating on the Appropriate Wavelength, Overcoming Objections, Converting the Prospect into a Sale, Closing Techniques.

Advanced Techniques for Successful Selling

Using NLP (Neuro-Linguistic Programming) to help obtain a specific focus on your client, to establish rapport in minutes and maximise sales potential.

Selection Interviewing Skills

Question Types and their Effect, Skills for Co-operation, Structuring the Interview, Clarifying Skills, Evaluating the Message both Verbally and Non-verbally.

Negotiation Techniques

Persuasion Situations, Objective Setting and Case Preparation, Strategy and Tactics of Negotiation, Causes of Conflict and Conflict Resolution.

Written Communication

Letters, memos, reports, proposals, email protocols, minutes, appropriate language and structure, common problems and errors.

We also cover the following areas of skill development:

Project Management, Influencing Skills, Facilitation Skills

Personal Growth and Development

Executive Coaching

Executive Coaching as a development tool is often preferred by Directors and Senior Managers as it offers a totally tailored environment where the development topics, style of learning, format, duration and frequency are determined by the needs of the individual. There is an extremely wide range of skills that lend themselves to one to one coaching. We have worked with Directors, Vice Presidents, Senior Managers on Developing Presentation Skills, Management Skills, Stress Management, Personal Awareness, Handling Difficult Situations.

Performance Coaching

Recent CIPD research suggests that coaching is a growing trend that produces real results, rather than a passing fashion. It is slowly but steadily diffusing through UK organisations and becoming an essential and valuable feature of their Learning & Development strategies. Performance Coaching can result in improved performance, positive behaviour change, more effective leadership and improved confidence and motivation.

Training with Performance Coaching
Many training programmes begin and end in the classroom. Delegates leave the training session with new ideas and concepts, only to fall back into old habits once back in the office. The key to getting the most out of your training investment is to look at the longer-term approach. When you combine training with a 1-2-1 follow up Performance Coaching Programme, training is integrated into the work place more easily and more effectively. As new habits are established and sustained, performance is improved and productivity is increased.

Career Development Workshops

Focusing on individual responsibility for development, career fitness check, identifying key skills, building relationships, developing the current role, presenting a cv.

Life Planning

Personal goals, career paths, stress - the major causes and how to cope, visualisation, energy budget.

Training for Trainers

Basic Instructor Training

Enhancing and using visual aids, small group work, different training techniques, learning styles, group processes and how to manage them.

Training Design

Training needs analysis, programme design, validation and evaluation, trainer and learner styles, training objectives, lesson plans, content and process work, deciding on and preparing methods and aids.

Advanced Trainer Workshop

Change models, facilitator skills, counselling skills, group dynamics, behavioural skills review covering behaviour analysis, transactional analysis, and neuro-linguistic programming.

Behaviour Analysis Training

Comprehensive understanding of the technique of behaviour analysis, developing the skill of taking behaviour analysis, interpretation of behavioural data and skills of giving reliable, descriptive feedback plus using the behaviour analysis technique for training in its many applications.

Communication Skills

The importance of communication, methods of communication, communicating effectively, emails, letters, memos, minutes, agendas, reports, messages, telephone, non-verbal communication.

Time Management

Why you should care about your time, effective use of time, identifying the problem, control, organising yourself and others, handling paper, creating quiet time, dealing with interruptions, how to make time.

Interpersonal Skills Workshop

Confidence building, being assertive, maintaining a positive attitude, improving work relationships, dealing with difficult people.

Organisation Development

Facilitation and Support

The provision of facilitators to work with project teams to assist and support change initiatives

The Learning Company

Assisting organisations map out and move towards a Learning Organisation.

Culture Change

Envisioning and visualisation, mission statements, key result areas, reward systems and intrinsic messages, leadership models, organisation structure, risk, strategic planning and facilitation skills.

Diversity

Multi cultural communication and valuing diversity at work.

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